Forgotten User Passwords on RoboHelp Server 8 26th October 2009 (Monday)
Posted by Colum McAndrew in Adobe, RoboHelp Server.Tags: Database, Passwords, ru_UserID, Tables, TRobouser table, Users
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A few months ago I saw a user wanting to know if they could retrieve the password issued to a user accessing an area on the RoboHelp Server 8. This is a reasonable question considering that the UI of the Web Administrator does not allow you to edit a user once it has been added. So if you have created a user, and emailed them a password but not recorded it anywhere, there appears to be no way of finding out what that password was should it get forgotten or lost. What is more, deleting the user and re-adding them is not allowed as the RoboHelp Server database still has a record of it.
I thought there probably was a way to rediscover a user password, if not in the UI then under the hood so I emailed Tulika Garg at Adobe to find out where. The response back said that there was in fact no provision for finding out a forgotten password. Once it was lost, it was lost for good. However as a workaround, you can edit the RoboHelp Server database as follows:
- Open the RoboHelp Server database.
- Find the TRobouser table.
- Look for the table row that has the ru_UserID value of the user whose password is forgotten.
The result of this is that you are able to add the user again via the Web Administrator and prompt you for a new password. Of course it goes without saying that taking a backup of the database is a precursor to the above procedure. Better still create a text file somewhere where you can record the userids and their passwords.
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